Cancellation, No-Show & Rescheduling Policy
Delicious Discoveries operates rain, snow, or shine, and all tickets are final. The following terms apply to all ticket purchases:
Booking & Payment Terms: All experiences must be paid in full at least 24 hours prior to your scheduled tour date. Your booking is not confirmed until full payment has been received. You will receive a confirmation email once your payment is processed.
Cancellation & Rescheduling Policy: If Delicious Discoveries must cancel or reschedule your tour, you will be notified by email and offered an alternative date or a gift certificate valid for a future tour.
Late/No-Show Policy: If you are running more than 20 minutes late for your experience start time, you will be expected to contact Delicious Discoveries via email at hello.delicious.discoveries@gmail.com with an estimated time of arrival. If there is no contact made with your guide, your experience will be considered cancelled 20 minutes passed the agreed upon start time, and no refunds can be issued.
Experience Cancellation Insurance: For the fee of $9 per participant, you can insure your experience. This insurance allows you to cancel up to 3 hours before a regularly scheduled group tour for any reason and receive a full refund or or reschedule the same tour experience to another date. Cancellation requests must be emailed to hello.delicious.discoveries@gmail.com to be valid (no exceptions).
Experience Minimum: If the minimum number of participants (as noted on the registration page) is not met, Delicious Discoveries reserves the right to cancel an experience up to 24 hours in advance. In this case, you will be notified by email and may choose to reschedule or request a full refund.
For full Cancellation Policy and Waiver Details, please click here.
Any additional questions can be submitted through Our Contact Form.